ISO 9001-Clause 5.6

ISO 9001-Clause 5.6 Management review

ISO 9001 requirement:

ISO 9001-Clause 5.6.1 General

Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.
Records from management reviews shall be maintained (see 4.2.4).


 ISO 9001-Clause 5.6.2 Review input

The input to management review shall include information on
a) results of audits,
b) customer feedback,
c) process performance and product conformity,
d) status of preventive and corrective actions,
e) follow-up actions from previous management reviews,
f) changes that could affect the quality management system, and
g) recommendations for improvement.

 ISO 9001-Clause 5.6.3 Review output

The output from the management review shall include any decisions and actions related to
a) improvement of the effectiveness of the quality management system and its processes,
b) improvement of product related to customer requirements, and
c) resource needs.

Explanation:

The purpose of conducting management reviews of the QMS is to gauge the health of the QMS. The review must determine QMS suitability, adequacy and effectiveness. Are the QMS resources and controls that were planned and implemented suitable and adequate for the QMS to be effective in achieving customer and regulatory requirements; and in achieving quality objectives? Are changes needed to improve product, processes and use of resources? It would be logical to have a process for management review as it has specific requirements for management review inputs, value-adding review activities and outputs. The process should address the frequency, schedule, quorum and agenda for review meetings to be attended by top management. For the management review process itself to be effective, top management must plan the review all agenda items with some regularity and take timely action to change or improve any part of it, including the quality policy and objectives. To avoid problems on frequency and scope of review, an effective way would be incorporate QMS agenda items into regular monthly or quarterly operational meetings.

Management review input should preferably be in summary form, showing QMS and operational performance measured against the business and quality plans, customer and regulatory objectives and goals. Appropriate actions must result from such reviews.Review decisions and actions must relate to improving products and processes or even creating new ones, providing more resources or perhaps improving the efficiency of existing resources, improving QMS controls,policies and objectives, improving overall QMS effectiveness and customer satisfaction. Responsibilities and timelines should accompany these decisions and actions. The performance of these actions must be followed up at subsequent management review meetings. Performance indicators to measure the effectiveness of the management review process could include – achievement of quality objectives and improvement in customer satisfaction rating. Clause 5.6 does not require a ‘documented’ procedure. However, you must identify and document the management review process as part of your QMS . You must also identify what specific documents are needed for effective planning, operation and control of this process . These documents may include – a documented procedure, review schedule, agenda and action forms etc., combined with unwritten practices, procedures and methods. Management review records must include topics discussed, decisions, responsibilities for corrective or improvement actions and related timelines, provision of resources, and follow-up actions from previous management reviews.

Audit Checklist

  1. Is there a review of the QMS by top mgmt at planned intervals to ensure its continuing suitability, adequacy and effectiveness?
  2. How many top management meetings are considered “Management Review”? How often do they occur? Who attends the Management review meeting? Meeting results recorded?
  3. Does the review include assessing opportunities / recommendations for improvements of the QMS & its processes
  4. Does the review include assessing opportunities / recommendations for improvements of product related to customer requirements
  5. Does the review include assessing need to change the QMS, including quality policy & objectives
  6. Does the review include review of audit results & customer feedback
  7. Does the review include process performance & product conformance
  8. Does the review include status of corrective & preventive actions
  9. Does the review include follow-up actions from earlier review meetings
  10. Does the review include changes that could affect the QMS
  11. Does the review include resource needs for QMS implementation & improvement?
  12. Does the review include the results of the management review recorded?

Mandatory Procedure :

Not applicable

Mandatory record:

Management review record

pdf Example of record of Management review conducted

Implementation document ( Not mandatory but helps in fulfillment of requirement):

Procedure for management review
Monitoring of Quality objective
Management Review Agenda and Minutes

pdf Example of Procedure for Management Review of Shah promoters & Developers
pdf Template of Management Review Agenda and Minutes

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