Home » What is Six Sigma?

What is Six Sigma?

What is Six Sigma?

  • As per Jack welch “Six Sigma is a quality program that, when all is said and done, improves your customer’s experience, lowers your costs, and builds better leaders.”
  • Six Sigma is simply a method of efficiently solving a problem. Using Six Sigma reduces the amount of defective products manufactured or services provided, resulting in increased revenue and greater customer satisfaction.
  • Six Sigma is a method that provides organizations tools to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale, and quality of products or services. Six Sigma quality is a term generally used to indicate a process is well controlled (within process limits ±3s from the center line in a control chart, and requirements/tolerance limits ±6s from the center line).  Different definitions have been proposed for Six Sigma, but they all share some common threads:
    • Use of teams that are assigned well-defined projects that have direct impact on the organization’s bottom line.
    • Training in “statistical thinking” at all levels and providing key people with extensive training in advanced statistics and project management. These key people are designated “Black Belts.” Review the different Six Sigma belts, levels and roles.
    • Emphasis on the DMAIC approach to problem solving: define, measure, analyze, improve, and control.
    • A management environment that supports these initiatives as a business strategy.

Six Sigma offers six major benefits that attract companies:

  • Generates sustained success
  • Sets a performance goal for everyone
  • Enhances value to customers
  • Accelerates the rate of improvement
  • Promotes learning and cross-pollination
  • Executes strategic change

What exactly does “Six Sigma” mean?

Six Sigma is named after a statistical concept where a process only produces 3.4 defects per million opportunities (DPMO). Six Sigma can therefore be also thought of as a goal, where processes not only encounter less defects, but do so consistently (low variability). Basically, Six Sigma reduces variation, so products or services can be delivered as expected reliably.

Six sigma: Statistically visualised

six-sigma-statistically-visualized

3-4-dpmo
Differing opinions on the definition of Six Sigma:

  • Philosophy — The philosophical perspective views all work as processes that can be defined, measured, analyzed, improved and controlled. Processes require inputs (x) and produce outputs (y). If you control the inputs, you will control the outputs. This is generally expressed as y = f(x).
  • Set of tools — The Six Sigma expert uses qualitative and quantitative techniques to drive process improvement. A few such tools include statistical process control (SPC), control charts, failure mode and effects analysis, and process mapping. Six Sigma professionals do not totally agree as to exactly which tools constitute the set.
  • Methodology — This view of Six Sigma recognizes the underlying and rigorous approach known as DMAIC (define, measure, analyze, improve and control). DMAIC defines the steps a Six Sigma practitioner is expected to follow, starting with identifying the problem and ending with the implementation of long-lasting solutions. While DMAIC is not the only Six Sigma methodology in use, it is certainly the most widely adopted and recognized.
  • Metrics – In simple terms, Six Sigma quality performance means 3.4 defects per million opportunities (accounting for a 1.5-sigma shift in the mean).

Features of Six Sigma

Six Sigma’s aim is to eliminate waste and inefficiency, thereby increasing customer satisfaction by delivering what the customer is expecting. Six Sigma follows a structured methodology, and has defined roles for the participants. Six Sigma is a data driven methodology, and requires accurate data collection for the processes being analyzed. Six Sigma is about putting results on Financial Statements. Six Sigma is a business-driven, multi-dimensional structured approach for:

  • Improving Processes
  • Lowering Defects
  • Reducing process variability
  • Reducing costs
  • Increasing customer satisfaction
  • Increased profits

The word Sigma is a statistical term that measures how far a given process deviates from perfection.The central idea behind Six Sigma: If you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible and specifically it means a failure rate of 3.4 parts per million or 99.9997% perfect.

The statistical representation of Six Sigma describes quantitatively how a process is performing. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications. A Six Sigma opportunity is then the total quantity of chances for a defect. Process sigma can easily be calculated using a Six Sigma calculator. The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects. This is accomplished through the use of two Six Sigma sub-methodologies: DMAIC and DMADV. The Six Sigma DMAIC process (define, measure, analyze, improve, control) is an improvement system for existing processes falling below specification and looking for incremental improvement. The Six Sigma DMADV process (define, measure, analyze, design, verify) is an improvement system used to develop new processes or products at Six Sigma quality levels. It can also be employed if a current process requires more than just incremental improvement. Both Six Sigma processes are executed by Six Sigma Green Belts and Six Sigma Black Belts, and are overseen by Six Sigma Master Black Belts. According to the Six Sigma Academy, Black Belts save companies approximately $230,000 per project and can complete four to six projects per year. (Given that the average Black Belt salary is $80,000 in the United States, that is a fantastic return on investment.) General Electric, one of the most successful companies implementing Six Sigma, has estimated benefits on the order of $10 billion during the first five years of implementation. GE first began Six Sigma in 1995 after Motorola and Allied Signal blazed the Six Sigma trail. Since then, thousands of companies around the world have discovered the far reaching benefits of Six Sigma. Many frameworks exist for implementing the Six Sigma methodology. Six Sigma Consultants all over the world have developed proprietary methodologies for implementing Six Sigma quality, based on the similar change management philosophies and applications of tools.

Key Concepts of Six Sigma

At its core, Six Sigma revolves around a few key concepts.

  • Critical to Quality: Attributes most important to the customer.
  • Defect: Failing to deliver what the customer wants.
  • Process Capability: What your process can deliver.
  • Variation: What the customer sees and feels.
  • Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels.
  • Design for Six Sigma: Designing to meet customer needs and process capability.
    Our Customers Feel the Variance, Not the Mean. So Six Sigma focuses first on reducing process variation and then on improving the process capability.
Myths about Six Sigma

There are several myths and misunderstandings surrounding Six Sigma. Some of them are given below:

  • Six Sigma is only concerned with reducing defects.
  • Six Sigma is a process for production or engineering.
  • Six Sigma cannot be applied to engineering activities.
  • Six Sigma uses difficult-to-understand statistics.
  • Six Sigma is just training.
Origin of Six Sigma
  • Six Sigma originated at Motorola in the early 1980s, in response to achieving 10X reduction in product-failure levels in 5 years.
  • Engineer Bill Smith invented Six Sigma, but died of a heart attack in the Motorola cafeteria in 1993, never knowing the scope of the craze and controversy he had touched off.
  • Six Sigma is based on various quality management theories (e.g. Deming’s 14 point for management, Juran’s 10 steps on achieving quality).

Benefits of using Six Sigma

Organizations face rising costs and increasing competition every day. Six Sigma allows you to combat these problems and grow their businesses the following ways:

  1. Increases revenue

    increase-revenue

    • Lean Six Sigma increases your organization’s revenue by streamlining processes.
    • Streamlined processes result in products or services that are completed faster and more efficiently at no cost to quality.
    • Simply put, Lean Six Sigma increases revenue by enabling your organization to do more with less – Sell, manufacture and provide more products or services using fewer resources.
  2. Decreases costs

    decrease-cost
    Six Sigma decreases your organization’s costs by:

    •  Removing “Waste” from a process. Waste is any activity within a process that isn’t required to manufacture a product or provide a service that is up to specification.
    •  Solving problems caused by a process. Problems are defects in a product or service that cost your organization money.

    Basically, Six Sigma enables you to fix processes that cost your organization valuable resources.

  3. Improves efficiency

    increase-efficeincy
    Six Sigma improves the efficiency of your organization by:

    • Maximizing your organization’s efforts toward delivering a satisfactory product or service to your customers
    •  Allowing your organization to allocate resources/revenue produced from your newly improved processes towards growing your business

    Simply put, Six Sigma enables you to create efficient processes so that your organization can deliver more products or services, with more satisfied customers than ever before.

  4. Develops effective people/employees

    effective-people
    Six Sigma develops effective employees within your organization by:

    • Involving employees in the improvement process. This promotes active participation and results in an engaged, accountable team.
    • Building trust. Transparency throughout all levels of the organization promotes a shared understanding of how each person is important to the organization’s success.

    Basically, Six Sigma develops a sense of ownership and accountability for your employees. This increases their effectiveness at delivering results for any improvement project they are involved in. Quite often, this benefit is overlooked by organizations who implement Six Sigma, but it’s underlying advantages dramatically increase the chances of continued success of Six Sigma, and your business.

Who Benefits From Using Six Sigma?

  1. Small- and medium- sized businesses

    Six Sigma works for small and medium businesses (SMBs). In fact, often times, the same success that is achieved within large businesses can be achieved in small and medium businesses since smaller organizations can move faster because less people, fewer resources and lower levels of red-tape are involved. The benefits are boundless, as Six Sigma increases revenue and reduces costs, while freeing up resources that can be utilized toward any endeavor your organization wishes to pursue. For example:

    1. A new product or service
    2. Other improvement projects
    3. Expanding your sales force
  2. People & Morale

    Six Sigma not only increases revenue and reduces costs; it positively affects people by engaging them in improving the way they work. Since employees are the closest to the actual work (production of a product or delivery of a service) of any organization, they become the best resources to understand how to improve the efficiency and effectiveness of business processes.
    By participating in successful Six Sigma projects, employees are able to build the confidence and develop the capability to become your business’ most important assets. Studies show that when employees feel that they have a positive affect on the organization, they perform better, are more accountable and live happier lives. And once your employees get comfortable with  Six Sigma skills, they can continue to find and remove problems and waste in your organization.

  3. Healthcare Industries

    Healthcare costs are skyrocketing  and an aging population means increased stress on healthcare services. Six Sigma can help you increase the amount of time care providers are able to spend with patients, reduce the time spent on paperwork, and reduce the time people spend waiting for care, waiting for claims or waiting for a call.

  4. Technology

    As consumers increasingly rely on technology, Six Sigma helps businesses by delivering products with fewer defects, decreasing returns and more.

  5. Financial Services

    Budgets continue to tighten and resources are more limited than usual. Six Sigma shortens the time to sign up new customers, reduces the time to provide customer service and brings revenue in faster.

  6. Your Industry

    Six Sigma has been applied successfully to virtually any industry.

Key elements of Six Sigma

There are three key elements of Six Sigma Process Improvement:

  • Customers
  • Processes
  • Employees
1. The Customers

Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. This means it is important to provide what the customers need to gain customer delight.

2. The Processes

Defining processes as well as defining their metrics and measures is the central aspect of Six Sigma. In a business, the quality should be looked from the customer’s perspective and so we must look at a defined process from the outside-in. By understanding the transaction lifecycle from the customer’s needs and processes, we can discover what they are seeing and feeling. This gives a chance to identify weak areas with in a process and then we can improve them.

3. The Employees

A company must involve all its employees in the Six Sigma program. Company must provide opportunities and incentives for employees to focus their talents and ability to satisfy customers. It is important to Six Sigma that all the team members should have a well-defined role with measurable objectives.

Organizational Roles in Six Sigma

Under a Six Sigma program, the members of an organization are assigned specific roles to play, each with a title. This highly structured format is necessary in order to implement Six Sigma throughout the organization. There are seven specific responsibilities or “role areas” in a Six Sigma program, which are as follows.

  1. Leadership

    A leadership team or council defines the goals and objectives in the Six Sigma process. Just as a corporate leader sets a tone and course to achieve an objective, the Six Sigma council sets the goals to be met by the team. Here is the list of Leadership Council Responsibilities:

    • Defines the purpose of the Six Sigma program
    • Explains how the result is going to benefit the customer
    • Sets a schedule for work and interim deadlines
    • Develops a mean for review and oversight
    • Support team members and defend established positions
  2. Sponsor

    Six Sigma sponsors are high-level individuals who understand Six Sigma and are committed to its success. The individual in the sponsor role acts as a problem solver for the ongoing Six Sigma project. Six Sigma is generally led by a full-time, high level champion, such as an Executive Vice President. Sponsors are the owners of processes and systems, who help initiate and coordinate Six Sigma improvement activities in their areas of responsibilities.

  3. Implementation Leader

    The person responsible for supervising the Six Sigma team effort, who supports the leadership council by ensuring that the work of the team is completed in the desired manner, is the Implementation Leader. Ensuring success of the implementation plan and solving problems as they arise, training as needed, and assisting sponsors in motivating the team are some of the key responsibilities of an implementation leader.

  4. Coach

    Coach is a Six Sigma expert or consultant who sets a schedule, defines result of a project, and who mediates conflict, or deals with resistance to the program. Duties include working as a go-between for sponsor and leadership, scheduling the work of the team, identifying and defining the desired results of the project, mediating disagreements, conflicts, and resistance to the program and identifying success as it occurs.

  5. Team Leader

    It is an individual responsible for overseeing the work of the team and for acting as a go-between with the sponsor and the team members. Responsibilities include communication with the sponsor in defining project goals and rationale, picking and assisting team members and other resources, keeping the project on schedule, and keeping track of steps in the process as they are completed.

  6. Team Member

    An employee who works on a Six Sigma project, given specific duties within a project, and has deadlines to meet in reaching specific project goals. Team members execute specific Six Sigma assignments and work with other members of the team within a defined project schedule, to reach specifically identified goals.

  7. Process Owner

    The individual who takes on responsibility for a process after a Six Sigma team has completed its work.

Extended Definitions of Roles – Belt Colors

The assignment of belt colors to various roles is derived from the obvious source, the martial arts. Based on experience and expertise, following roles have evolved over the years.
Note: The belt names are a tool for defining levels of expertise and experience. They do not change or replace the organizational roles in the Six Sigma process.

  1. Black Belt

    The person possessing this belt has achieved the highest skill level and is an experienced expert in various techniques. As applied to the Six Sigma program, the individual designated as a Black Belt has completed a thorough internal training program and has the experience of working on several projects.The black belt holder is usually given the role of a team leader, the person who is responsible for execution and scheduling.

  2. Master Black Belt

    A person who deals with the team or its leadership; but is not a direct member of the team itself. This may be equivalent to the role played by the coach, or for more technical and complex projects. The Master Black Belt is available to answer procedural questions and to resolve the technical issues that come up.

  3. Green Belt

    The Green Belt designation can also belong to the team leader or to a member of the team working directly with the team leader. A Green Belt is less experienced than a Black Belt but is cast in a key role within the team.

Assessing readiness for Six Sigma.

The starting point in gearing up for Six Sigma is to verify if you are ready to embrace a change that says, “There is a better way to run your organization.” There are a number of essential questions and facts that you need to consider in making a readiness assessment:

  • Is the strategic course clear for the company?
  • Is the business healthy enough to meet the expectations of analysts and investors?
  • Is there a strong theme or vision for the future of the organization that is well understood and consistently communicated?
  • Is the organization good at responding effectively and efficiently to new circumstances?
  • Evaluating current overall business results.
  • Evaluating how effectively do we focus on and meet customers’ requirements.
  • Evaluating how effectively are we operating.
  • How effective are your current improvement and change management systems?
  • How well are your cross-functional processes managed?
  • What other change efforts or activities might conflict with or support Six Sigma initiative?
  • Six Sigma demands investments. If you cannot make a solid case for future or current return, then it may be better to stay away.
  • If you already have in place a strong, effective, performance and process improvement offer, then why do you need Six Sigma?

There could be many questions to be answered to have an extensive assessment before deciding if you should go for Six Sigma or not. This may need time and a thorough consultation with Six Sigma Experts to take a better decision.

The Cost of Six Sigma Implementation

Some of the most important Six Sigma budget items can include the following:

  • Direct Payroll for the individuals dedicated to the effort full time.
  • Indirect Payroll for the time devoted by executives, team members, process owners and others, involved in activities like data gathering and measurement.
  • Training and Consultation fee to teach Six Sigma Skills and getting advice on how to make efforts successful.
     Improvement Implementation Cost.
Six Sigma Start-up

Now you have decided to go for Six Sigma. So what is next? Deploying Six Sigma within an organization is a big step and involves many activities including define, measure, analyze, improve, and control phases. Here are some steps, which are required for an organization at the time of starting Six Sigma implementation.

  • Plan your own route: There may be many paths to Six Sigma but the best is the one that works for your organization.
  • Define your objective: It is important to decide what you want to achieve, and priorities are important.
  • Stick to what is feasible: Set up your plans so that they can match your influences, resources and scope.
  •  Preparing Leaders: They are required to launch and guide the Six Sigma Effort.
  • Creating Six Sigma organization: This includes preparing Black Belts and other roles and assigning them their responsibilities.
  • Training the organization: Apart from having black belts, it is required to impart training of Six Sigma to all the employees in the organization.
  • Piloting Six Sigma effort: Piloting can be applied to any aspect of Six Sigma including solutions derived from process improvement or design redesign projects.
Project Selection for Six Sigma

One of the most difficult challenge in Six Sigma is the selection of the most appropriate problem to attack. There are generally two ways to generate projects:

  • Top-down: This approach is generally tied to business strategy and is aligned with customer needs. The major weakness is they are too broad in scope to be completed in a timely manner (most six sigma projects are expected to be completed in 3-6 months).
  • Bottom-up: In this approach, Black Belts choose the projects that are well suited for the capabilities of teams. A major drawback of this approach is that, projects may not be tied directly to strategic concerns of the management thereby, receiving little support and low recognition from the top.

Methodology

Six Sigma has two key methodologies:

  • DMAIC: It refers to a data-driven quality strategy for improving processes. This methodology is used to improve an existing business process.
  • DMADV: It refers to a data-driven quality strategy for designing products and processes. This methodology is used to create new product designs or process designs in such a way that it results in a more predictable, mature and defect free performance.

There is one more methodology called DFSS – Design For Six Sigma. DFSS is a data driven quality strategy for designing or redesigning a product or service from the ground up. Sometimes a DMAIC project may turn into a DFSS project because the process in question requires complete redesign to bring about the desired degree of improvement.

DMAIC Methodology

This methodology consists of the following five steps.
Define –> Measure –> Analyze –> Improve –> Control

  • Define: Define the problem or project goal that needs to be addressed.
  • Measure: Measure the problem and process from which it was produced.
  • Analyze: Analyze data and process to determine root cause of defects and opportunities.
  • Improve: Improve the process by finding solutions to fix, diminish, and prevent future problems.
  • Control: Implement, control, and sustain the improvement solutions to keep the process on the new course.

DMADV Methodology

This methodology consists of five steps:
Define –> Measure –> Analyze –> Design –>Verify

  • Define: Define the Problem or Project Goal that needs to be addressed.
  • Measure: Measure and determine customers’ needs and specifications.
  • Analyze: Analyze the process to meet the customer needs.
  • Design: Design a process that will meet customers’ needs.
  • Verify: Verify the design performance and ability to meet customer needs.

DFSS Methodology

DFSS is a separate and emerging discipline related to Six Sigma quality processes. This is a systematic methodology utilizing tools, training, and measurements to enable us to design products and processes that meet customer expectations and can be produced at Six Sigma Quality levels.
This methodology can have the following five steps.
Define –> Identify –> Design –> Optimize –> Verify

  • Define: Define what the customers want, or what they do not want.
  • Identify: Identify the customer and the project.
  • Design: Design a process that meets customers’ needs
  • .Optimize: Determine process capability and optimize the design.
  • Verify: Test, verify, and validate the design.

Define phase

There are five high-level steps in the application of Six Sigma to improve the quality of output. The first step is Define. During the Define phase, four major tasks are undertaken.

  1. Project Team Formation

    Perform two activities:

    • Determine who needs to be on the team.
    • What roles will each person perform?

    Picking the right team members can be a difficult decision, especially if a project involves a large number of departments. In such projects, it could be wise to break them down into smaller pieces and work towards completion of a series of phased projects.

  2. Document Customers Core Business Processes

    Every project has customers. A customer is the recipient of the product or service of the process, targeted for improvement. Every customer has one or multiple needs from his or her supplier. For each need provided for, there are requirements for the need. The requirements are the characteristics of the need that determine whether the customer is happy with the product or service provided. So, document customer needs and related requirements. A set of business processes is documented. These processes will be executed to meet customer’s requirements and to resolve their Critical to Quality issues.

  3. Develop a Project Charter

    This is a document that names the project, summarizes the project by explaining the business case in a brief statement, and lists the project scope and goals. A project charter has the following components:

    • Project name
    • Business case
    • Project scope
    • Project goals
    • Milestones
    • Special requirements
    • Special assumptions
    • Roles and responsibilities of the project team
  4. Develop the SIPOC Process Map

    A process is defined as a series of steps and activities that take inputs, add value, and produce an output.
    SIPOC is a process map that identifies all the following elements of a project:

    • Suppliers
    • Input
    • Process
    • Output
    • Customers

    The SIPOC process map is essential for identifying:

    • The way processes occur currently.
    • How those processes should be modified and improved throughout the remaining phases of DMAIC.
Conclusion

At the conclusion of the design phase, you should know who the customer or enduser is, their resistance issues, and requirements. You should also have a clear understanding of goals and the scope of the project including budget, time constraints, and deadlines.

MEASURE PHASE

During the Measure Phase, the overall performance of the Core Business Process is measured. There are two  important parts of Measure Phase.

  1. Data Collection Plan and Data Collection

    A data collection plan is prepared to collect the required data. This plan includes what type of data needs to be collected, what are the sources of data, etc. The reason to collect data is to identify areas where current processes need to be improved. You collect data from three primary sources: input, process, and output.

    • The input source is where the process is generated.
    • Process data refers to tests of efficiency: the time requirements, cost, value, defects or errors, and labor spent on the process.
    • Output is a measurement of efficiency.
  2. Data Evaluation

    At this stage, the collected data is evaluated and sigma is calculated. It gives an approximate number of defects.

    • A Six Sigma defect is defined as anything outside of customer specifications.
    • A Six Sigma opportunity is the total quantity of chances for a defect.

    First we calculate Defects Per Million Opportunities (DPMO), and based on that a Sigma is decided from a predefined table:dpmo
    As stated above, Number of defects is the total number of defects found, Number of Units is the number of units produced, and number of opportunities means the number of ways to generate defects.
    For example, the food ordering delivery project team examines 50 deliveries and finds out the following:

    • Delivery is not on time (13)
    • Ordered food is not according to the order (3)
    • Food is not fresh (0)

    So now, DPMO will be as follows:dpmo1
    From the Yield to Sigma Conversion Table, 106,666.7 defects per million opportunities is equivalent to a sigma performance of between 2.7 and 2.8. This is the method used for measuring results as we proceed through a project. This beginning point enables us to locate the cause and effect of those processes and to seek defect point so that the procedure can be improved.

ANALYZE PHASE

Six Sigma aims to define the causes of defects, measure those defects, and analyze them so that they can be reduced. We consider five specific types of analyses that help to promote the goals of the project. These are source, process, data, resource, and communication analysis. Now we will see them in detail.

  1. Source Analysis

    This is also called root cause analysis. It attempts to find defects that are derived from the sources of information or work generation. After finding the root cause of the problem, attempts are made to resolve the problem before we expect to eliminate defects from the product.
    Three Steps to Root Cause Analysis

    • The open step: During this phase, the project team brainstorms all the possible explanations for current sigma performance.
    • The narrow step: During this phase, the project team narrows the list of possible explanations for current sigma performance.
    • The close step: During this phase, the project team validates the narrowed list of explanations that explain sigma performance.
  2. Process Analysis

    Analyze the numbers to find out how well or poorly the processes are working, compared to what’s possible and what the competition is doing. Process analysis includes creating a more detailed process map, and analyzing the more detailed map, where the greatest inefficiencies exist. The source analysis is often difficult to distinguish from process analysis. The process refers to the precise movement of materials, information, or requests from one place to another.

  3. Data Analysis

    Use of measures and data (those already collected or new data gathered in the analyze phase) to discern patterns, tendencies or other factors about the problem that either suggest or prove/disprove possible cause of the problem. The data itself may have defect. There may be a case when products or deliverables do not provide all the needed information. Hence data is analyzed to find out defects and attempts are made to resolve the problem before we expect to eliminate defects from the product.

  4. Resource Analysis

    We also need to ensure that employees are properly trained in all departments that affect the process. If training is inadequate, you want to identify that as a cause of defects. Other resources include raw materials needed to manufacture, process, and deliver the goods. For example, if the Accounting Department is not paying vendor bills on time and, consequently, the vendor holds up a shipment of shipping supplies, it becomes a resource problem.

  5. Communication Analysis

    One problem common to most processes high in defects is poor communication. The classic interaction between a customer and a retail store is worth studying because many of the common communication problems are apparent in this case. The same types of problems occur with internal customers as well, even though we may not recognize the sequence of events as a customer service problem. The exercise of looking at issues from both points of view is instructive. A vendor wants payment according to agreed-upon terms, but the Accounting Department wants to make its batch processing uniform and efficient. Between these types of groups, such disconnects demonstrate the importance of communication analysis.

Conclusion

Analysis can take several forms. Some Six Sigma programs tend to use a lot of diagrams and worksheets, and others prefer discussion and list making. There are many tools that can be used to perform analysis like Box Plot, Cause and Effect Diagram, Progressive Analysis, Ranking, Pareto Analysis, Prioritization Matrix, Value Analysis, etc. The proper procedure is the one that works best for your team, provided that the end result is successful.

Improve phase

If the project team does a thorough job in the root causation phase of analysis, the Improve Phase of DMAIC can be quick, easy, and satisfying work. The objective of Improve Phase is to identify improvement breakthroughs, identify high gain alternatives, select preferred approach, design the future state, determine the new Sigma level, perform cost/benefit analysis, design dashboards/scorecards, and create a preliminary implementation plan.

  1. Identify Improvement Breakthroughs:
    • Apply idea-generating tools and techniques to identify potential solutions that eliminate root causes.
  2. Identify/Select High Gain Alternatives:
    • Develop criteria to evaluate candidate improvement solutions.
    • Think systematically and holistically.
    • Prioritize and evaluate the candidate solutions against the solution evaluation criteria.
    • Conduct a feasibility assessment for the highest value solutions.
    • Develop preliminary solution timelines and cost-benefit analysis to aid in recommendation presentation and future implementation planning.

Improvement can involve a simple fix once we discover the causes of defects. However, in some cases, we may need to employ additional tools as well. These include:

  • Solution alternatives
  • Experiments with solution alternatives
  • Planning for future change

Control phase

The last phase of DMAIC is control, which is the phase where we ensure that the processes continues to work well, produce desired output results, and maintain quality levels. You will be concerned with four specific aspects of control, which are as follows.

  1. Quality Control

    The ultimate purpose in control is the overall assurance that a high standard of quality is met. Customer’s expectations depend on this, so control is inherently associated with quality. Since the purpose of Six Sigma is to improve the overall process by reducing defects, quality control is the essential method for keeping the whole process on track; for enabling us to spot trouble and fix it; and for judging how effectively the project was executed and implemented. Quality is at the heart of Six Sigma philosophy. Reducing defects has everything to do with striving for perfection. Whether we reach perfection or not, the effort defines our attitude toward quality itself.

  2. Standardization

    Standardization enables processes to go as smoothly as possible. In a manufacturing environment, the value of standardization has been proven over and over. We need to devise a control feature to processes so that the majority of work is managed in a standardized manner.

  3. Control Methods and Alternatives

    The development of a new process of any change to an existing process requires the development of procedures to control work flow. When a process cannot be managed in the normal manner, we need to come up with alternatives, short of forcing compliance to the standardized method.

  4. Responding when Defects Occur

    The final step in a control process is knowing how to respond once a defect is discovered. The weak links in the procedure, where defects are most likely to occur, can and should be monitored carefully so that defects can be spotted and fixed before the process continues.The response to a defect may be to prevent a discovered flaw from becoming a defect at all. In the best designed systems, defects can be reduced to near zero, so that we may actually believe that Six Sigma can be attained.

Conclusion

The project team determines how to technically control the newly improved process and creates a response plan to ensure the new process, and also maintains the improved sigma performance.

Topics covered in Six sigma

I have covered the following topics under six sigma, though differents authors and consultants may follow different structure. Hope browsing through the following pages will help you in clarify the concepts of Six Sigma.

  1. Statistics in Quality
  2. Common used Distribution in Quality
  3. Business Process Management
  4. Kaoru Ishikawa’s Basic Seven QC Tools
  5. THE SEVEN NEW MANAGEMENT AND PLANNING TOOLS
  6. VOICE OF THE CUSTOMER
  7. VOC Data collecting tools
  8. PROJECT CHARTER
  9. Quality Function Deployment
  10. Using Benchmarking to achieve Process Improvement
  11. Team Management in improvement Projects
  12. Team Managements Skills
  13. Team Management Tools
  14. Process Analysis Tools
  15. Measurement Systems in Quality
  16. Measurement System Analysis
  17. Statistical Process Control using control chart
  18. Failure Mode and Effects Analysis
  19. Lean Enterprise
  20. 5S or Visual Management
  21. Total Productive Maintenance
  22. Error Proofing
  23. The Kanban System
  24. The Kaizen Event
  25. One Piece Flow
  26. Process Capability
  27. Regression Analysis
  28. Hypothesis Testing
  29. Analysis of Variance – ANOVA
  30. Multivariate Tools
  31. Nonparametric Tests
  32. Design of Experiments
  33. Design for Six Sigma

Next-Statistics in Quality

Back to Home Page

If you need assistance or have any doubt and need to ask any question contact me at: preteshbiswas@gmail.com or call Pretesh Biswas at +919923345531. You can also contribute to this discussion and I shall be happy to publish them. Your comment and suggestion is also welcome.

Pretesh Biswas

Pretesh Biswas

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 639 other subscribers